Policy

Return and refund policy

Returns are only accepted on items that are unworn. Personalized items (anything custom stamped or engraved) and solid gold jewelry cannot be accepted back. We may allow returns on a case-by-case basis for partial refunds, we will retain the original cost of our shipping.

Contact us within 3 days of delivery, we will give detailed instructions on how to return of exchange your item. We will require the return package to be shipped within 7 days of delivery. The package must be returned in original condition and packaging. It is the customer's responsibility for postage and proper insurance for the return package. We will require the package to be shipped, processed by the postal service, and provide a tracking number to us.

 

Warranties & responsibility for services and products

We are happy to do repairs on any jewelry within the first 30 days at the cost of shipping. It is the customer's responsibility for postage and proper insurance for the return package. Please contact us prior to sending any items to us for repair. For jewelry older than 30 days that has been purchased from us, please contact us for an estimate.

 

Wrong item(s) received

Please contact us right away. I stand by all of my pieces. This is handmade after all and mistakes will happen. In the event of receiving the wrong item, we will absolutely correct the situation. Please come to us with ANY issues and we will correct our mistakes.

 

Cancellation policy

We accepted cancellation requests within 24 hours of the order being approved. We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

•             Goods availability

•             Errors in the description or prices for Goods

•             Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.